Computer Tech Medic LLC • Effective date: September 14, 2026

This Privacy Policy explains how Computer Tech Medic LLC ("we," "us," or "our") handles information in connection with our website and business services. It applies to website visits, inquiries, onsite and remote service calls, telephone and electronic communications, technical support, cloud services, backups, software subscriptions, estimates, invoices, and payments.

Information we collect or access

We may collect information you provide, including your name, business name, contact details, service address, and information about your request. We may also maintain estimates, approvals, invoices, payment records, correspondence, and service notes. When providing services, we may access device information, diagnostic data, account information, files, or other customer content as needed for the authorized work.

Website cookies and analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand traffic and improve the website. These tools may process information such as pages visited, website interactions, referral sources, device and browser details, and approximate location. Website hosting and security systems may also process technical information, such as IP addresses and access logs, to operate and protect the site.

Google explains its processing at https://policies.google.com/technologies/partner-sites. You can manage cookies through your browser settings and use Google’s Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. These controls may affect website functions and do not disable every form of data collection.

How we use information

We use information to respond to inquiries, prepare estimates, schedule and perform work, troubleshoot issues, administer authorized services, communicate with customers, process payments, maintain business records, improve service quality, protect systems, and meet legal obligations. Customer content we access, administer, or back up as part of a service is handled for the agreed service and in accordance with the customer’s authorization and applicable agreements.

Telephone calls and communications

Calls may be recorded for quality and training purposes. Recordings and related communication records may contain personal information shared during the conversation and may be stored through third party systems. We provide recording notice and obtain consent where required by applicable law. This policy does not replace any notice or consent required at the time of a call.

Onsite and remote services

During onsite or remote work, our technicians may see or access information on your devices, accounts, or systems as needed to perform the authorized service. Remote support tools may permit screen viewing, device control, file transfer, and collection of technical information. Ongoing or unattended access requires separate authorization. You may contact us to withdraw access authorization or request help removing remote access software. Please close unrelated sensitive materials before support when practical.

Information Storage and Your Choices

Third party systems and cloud storage

Information, including customer files, backups, communications, and service records, may be transmitted to, processed by, or stored on third party servers in connection with the services we provide or resell. These services may include cloud backups, hosted email, productivity software, remote support, communications, billing, and payment processing.

Third party providers operate their systems under their applicable service terms, privacy or data protection policies, and security protocols. Those terms and practices govern the provider’s handling of information as applicable to the service and agreement. We do not control every aspect of third party systems and cannot guarantee their availability or security. Our own handling of information remains subject to this policy, applicable agreements, and law.

External links and software downloads

Our website may link to third party websites or software downloads. When you visit those websites or use their software, their applicable terms and privacy policies apply. Review those notices before providing information or installing software. Following a download link does not itself authorize us to access your device.

Information disclosures

We do not sell personal information. We may disclose relevant information to service providers as needed to operate our business and provide the services described in this policy. We may also disclose information with your authorization, as required by law or valid legal process, or as reasonably necessary to address fraud, security incidents, or threats to safety, or to establish or defend legal claims.

Payments

Payments may be processed through third party payment providers under their applicable terms and privacy practices. We use payment and transaction information to bill customers, confirm payment, and maintain business records. Please do not send full payment card details, passwords, or other sensitive information through ordinary email.

Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations. Retention of information in third party services and backups also depends on the applicable service settings, agreements, and provider practices. Ending a service or withdrawing remote access does not automatically delete existing records or backups.

We use reasonable safeguards appropriate to the information we handle. Third party providers apply their own security measures to their systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to ask about our information handling. We may need to verify your identity. Available rights and our obligations depend on applicable law, and some records may need to be retained. Requests involving customer content in hosted or backup services may also require the account owner’s authorization and coordination with the provider.

Policy updates and contact

We may update this policy to reflect changes in our services, practices, or applicable requirements. The effective date above identifies the current version. We will provide additional notice or obtain consent where required by law.

For privacy questions or requests, contact Computer Tech Medic LLC at support@computertechmedic.com or write to PO Box 320, Middletown, Ohio 45042.