Website Terms of Use

Computer Tech Medic LLC • Effective date: September 14, 2026

These terms apply to computertechmedic.com, the informational website of Computer Tech Medic LLC ("we," "us," or "our"). Please read them before using the website or following links to remote support software.

Website information and use

Our website describes our business and services. Website content is general information and does not constitute an estimate, a service agreement, or a promise of availability or results. Use the website only for lawful purposes. Do not interfere with its operation, attempt unauthorized access, or introduce malicious software.

Content ownership

Website text, designs, logos, and other content belong to us or their respective owners. You may view and print content for personal use or to evaluate our services. Other copying, redistribution, or commercial use requires the owner’s permission, except as permitted by law.

Third party websites and downloads

Our website includes links to third party websites, including Splashtop, Kaseya, and Datto, where remote support software may be downloaded. Those providers control their websites and software. Their license terms, privacy policies, and other applicable terms govern your use of their products. We do not control or guarantee their content, availability, security, or performance. Third party names and trademarks belong to their respective owners.

Remote support authorization

Download and install remote support software only if you own the device or have authority to authorize access. Remote support tools may allow a technician to view your screen, control your device, transfer files, and make changes needed for the agreed service. Depending on the tool and configuration, access may remain available after a session ends. Downloading software alone does not authorize us to access your device. We will obtain authorization for the agreed support; ongoing or unattended access requires separate authorization. Contact us to withdraw access authorization or request assistance removing the software.

Website availability and limitations

We provide the website and its information “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties concerning the website and do not guarantee that it will be accurate, uninterrupted, or error free. To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from website use or third party links. These limitations do not exclude liability or rights that applicable law does not allow us to exclude.

Privacy and service terms

Please see our Privacy Policy at https://www.computertechmedic.com/privacy-policy. Paid work is subject to the estimate and invoice terms provided before acceptance and any separate service agreement. Visiting this website does not itself create a payment obligation.

Updates and contact

We may update these website terms by posting a revised version and effective date. Updates apply prospectively and do not change previously accepted service terms without agreement. Ohio law governs these terms, subject to applicable federal law and mandatory consumer protections. If a provision is unenforceable, the remaining provisions remain effective. Questions: support@computertechmedic.com or PO Box 320, Middletown, Ohio 45042.

Estimate and Invoice Terms

Computer Tech Medic LLC • Effective date: September 14, 2026

These terms apply to the estimate or work order with which they are provided and to the related invoices. By accepting that estimate or authorizing work after receiving these terms, you agree to them. Any separate written agreement signed by both parties controls if it conflicts with these terms.

Estimate validity and approval

Estimates are valid for 7 days from the issue date, subject to parts being available at the quoted prices. If availability or pricing changes before parts are ordered, we will obtain your approval for revised pricing or substitutions. Acceptance authorizes the work and purchases described in the estimate. You must have authority to approve the work and any access to the equipment involved.

Parts payment and labor deposit

Full payment for parts and 50% of the estimated labor amount are due when the estimate is accepted. We may wait until those payments are received before ordering parts or scheduling work. Deposits and advance payments will be credited to the related invoices.

Actual labor and changes to work

Labor will be invoiced based on actual hours worked at the rate stated in the estimate or otherwise agreed in writing. Estimated hours are not a fixed price or a guaranteed maximum. We will seek your approval before performing work outside the approved scope or continuing after we expect labor to exceed the estimate. Approved changes may affect the total price and completion schedule.

Payment due date

Payment is due by the date shown on the invoice. The final invoice will reflect actual labor, approved parts and other agreed charges, less payments already received. Please contact us promptly about any billing question or disputed charge. Undisputed amounts remain due by the stated due date.

Late payments and collections

To the extent permitted by applicable law, a late fee of $35 or 1.5% of the invoice total, whichever is greater, may be added for each completed 30-day period after the payment due date while the invoice remains unpaid. Late fees will not themselves accrue late fees. Any fee will be reduced to the maximum permitted by law. After 180 days past the payment due date, an unpaid invoice may be referred to a collection agency.

Credit card payments

Credit card payments are subject to a processing surcharge of 3.5% of the amount paid by credit card, or a lower amount required by applicable law, card network rules, or our payment processor. The surcharge will not exceed our applicable cost of acceptance or the applicable network cap.  Any permitted surcharge will be disclosed before payment, added to the invoice, and charged at the time of processing. The final amount will be shown on the receipt.

Cancellations and advance payments

If you cancel approved work, you remain responsible for labor already performed and approved parts or supplier commitments that cannot reasonably be canceled or refunded, to the extent permitted by law. We will credit advance payments against those amounts and refund any remaining unused balance. Any proposed restocking or special order restrictions must be disclosed before the purchase is approved.

Applicable law and contact

Ohio law governs these terms, subject to applicable federal law and mandatory consumer protections. No provision limits rights that cannot lawfully be waived. Questions about estimates, invoices, or payments: support@computertechmedic.com.